Top 10 Questions To Ask A Home Alarm Company

Top 10 Questions To Ask A Home Alarm Company

Andrew’s Note:  There are many tools that you can use to keep your family and your preps safe day-to-day and even during periods of where the security environment is eroding.  One of those tools is a home alarm system.  Prepography reader Lukas Nickloson works in the industry and has graciously provided the Top 10 Questions To Ask A Home Alarm Company Installer…and a couple of bonus questions!

Top 10 Questions To Ask A Home Alarm Company

Security SystemYou’ve made the decision to have an alarm system installed in your home. That was the easy part. Now comes the hard part; which alarm company to use. Every home alarm system installer claims to have the best system with the best service. But with so many to choose from, picking a company can be overwhelming.

To begin with, make sure you line up interviews with a number of companies. Ask people you know who they use and before choosing which companies to interview, check them out with your local Better Business Bureau. Below are the Top 10 questions to ask which should help you determine which home alarm system installer is right for you.

  1. Is the company properly licensed?  Check to make sure they carry all the necessary local and state licenses.
  2. How long have they been in operation?  Go with a company that has a track record of at least several years.  This is especially true if you’re considering installing a complicated system.
  3. Are they willing to provide references?  You may have initially chosen this company because your neighbor suggested them, but ask this question anyway to find out how many of their customers would recommend them to you.
  4. Are the employees certified?  Most states require alarm system installers to have an electrical license.  A good company may have its employees undergo additional certification.
  5. Is the company UL certified?  This means they have met the qualifications necessary to have certification by the Underwriter’s Laboratory.  Using a company with UL Certification may save you further on your homeowners insurance.
  6. Will the alarm company have their insurance company provide you with a Certificate of Insurance?  Knowing that the company has liability insurance protects you if they do something wrong.  Also find out if the employees are bonded against theft of your property.
  7. How long will it take to get the alarm system set up?  Be leery of any company that can start the install process almost immediately.  Conversely, also shy away from a company that schedules you for a month or two away.
  8. What is the average response time?  A good alarm company should respond to an alarm within 60 seconds.
  9. Does the company offer any discounts?  Many companies will offer a discount if you use their monitoring service.  Be sure to ask.
  10. Does the equipment come with a warranty?  Make sure you get a written warranty.  Check to see if they offer an extended warranty for both parts and services.  Also find out what their response time is if you need service.  A competent company should always schedule a visit within 24 hours of your call.
  • Bonus Question #1:  How often does the company test their systems?  Your alarm system should be tested at least once a month to make sure it is operating properly.
  • Bonus Question #2:  Finally, ask why you should choose their alarm company?  Listen closely to what they have to say.  Are they genuinely convinced that their system is the best or are they just telling you what you want to hear?

Asking these questions should help you determine if the company you’re interviewing will meet your needs.

About the Author: Lukas Nicholson is a home security specialist and reviewer.  He describes his mission as “working hard to provide honest home security system reviews and inform others about what they can do to better protect themselves, their family, and their homes.”

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